FAQ

Orders

Can I change or cancel my order?
If you contact us quickly, we’ll do our best to change or cancel your order before it ships. Once an order has shipped, it can’t be changed or canceled and will need to be handled as a return after delivery.

I entered the wrong address—what should I do?
Contact us immediately. If the order hasn’t shipped, we may be able to update it. If it has already shipped, delivery depends on the carrier, and additional shipping charges may apply to resend items returned due to an incorrect address.

Will I get an order confirmation?
Yes. After checkout, you should receive an order confirmation email. If you don’t see it, check spam/junk folders or contact support.

Shipping

Where do you ship from?
We ship from: 1561 S Linden St, Pomona, CA 91766, United States.

How long does shipping take (U.S.)?

Economy: 5–8 business days
Standard: 3–4 business days
(Transit times are estimates and may vary due to carrier delays or peak seasons.)

How much is shipping (U.S.)?

Economy (0–5 lb): $4.90
Economy (5–70 lb): $19.90
Standard: Free option may be available at checkout
Standard (0–1 lb): $6.90
Standard (1–5 lb): $9.90
Final shipping costs depend on weight and the option you select at checkout.

Do you ship internationally?
Yes, we ship to many countries. International options and pricing are shown at checkout. Standard International delivery is typically 6–12 business days.

Will I receive tracking?
If tracking is available for your shipping method, you’ll receive a tracking link by email once your order ships. Tracking may take 24–48 hours to start updating.

Do international customers pay duties/taxes?
International orders may be subject to import duties, taxes, and customs fees. These charges are set by the destination country and are typically the customer’s responsibility unless explicitly stated at checkout.

Returns & refunds

What is your return policy?
Returns are accepted within 30 days of delivery.

Is return shipping free?
Yes, eligible returns within the return window include free return shipping.

Do you charge restocking fees?
No. We do not charge restocking fees.

How do I start a return?
Email Support@ModuVault.Shop with your order number and the item(s) you want to return. If the item arrived damaged or incorrect, include photos to speed things up.

When will I receive my refund?
After the return is received and inspected, approved refunds are issued to the original payment method. Posting time depends on your bank/payment provider.

Payments & security

What payment methods do you accept?
Payment options are shown at checkout and may include cards and digital wallets depending on your location/device.

Is checkout secure?
Yes. Checkout uses encryption (SSL/HTTPS) to help protect your information, and payment processing follows industry security standards.

Products

Do you offer warranties?
If you have a warranty, list the length and what it covers here. If not, you can say: “If your item arrives damaged or defective, contact us and we’ll help.”

The item doesn’t look like the photos—what should I do?
Contact support with your order number and photos. If there’s an issue, we’ll work with you on a resolution.